I apologize for my recent posts being continually centered around the FitOrbit fiasco, but I want to keep everyone as updated as possible regarding the situation. I am happy to report I have some good news. Today, all the trainers, such as myself, received an email. Here's an excerpt:
"The Company has been making every effort to send final payments and will work on completing final payments out to you by this week. We thank you for your understanding and sincerely apologize for any inconvenience this may have caused to you."
It is good to finally receive an update on the situation after weeks of silence from FitOrbit.com. In addition, I reached out to the FitOrbit support rep for more information in regards to the clients awaiting their refunds. I received a prompt reply stating:
"As far as client refunds go, I've reached out to the managing team and there has been a slight delay in completing the client refunds due to multiple requests from their financial institution and other resources. Every client will be compensated for a refund of all/any unused weeks of their remaining plan."
So although it may take a bit more time, it's nice to hear that the refunds are still planned and should occur hopefully in the near future.
I hope this provides some comfort to those awaiting refunds and gives you more information regarding the situation overall.
UPDATE 11/2/2015: Just wanted to post a quick final update regarding FitOrbit. The trainers have finally received our final payment this past week. We have been informed that they are also working on the refunds for the customers as well. Hopefully that will happen soon. If you would like, another option that has been successful is asking for a refund via PayPal. Some clients have successful received their money back by going through that method.
"The Company has been making every effort to send final payments and will work on completing final payments out to you by this week. We thank you for your understanding and sincerely apologize for any inconvenience this may have caused to you."
It is good to finally receive an update on the situation after weeks of silence from FitOrbit.com. In addition, I reached out to the FitOrbit support rep for more information in regards to the clients awaiting their refunds. I received a prompt reply stating:
"As far as client refunds go, I've reached out to the managing team and there has been a slight delay in completing the client refunds due to multiple requests from their financial institution and other resources. Every client will be compensated for a refund of all/any unused weeks of their remaining plan."
So although it may take a bit more time, it's nice to hear that the refunds are still planned and should occur hopefully in the near future.
I hope this provides some comfort to those awaiting refunds and gives you more information regarding the situation overall.
UPDATE 11/2/2015: Just wanted to post a quick final update regarding FitOrbit. The trainers have finally received our final payment this past week. We have been informed that they are also working on the refunds for the customers as well. Hopefully that will happen soon. If you would like, another option that has been successful is asking for a refund via PayPal. Some clients have successful received their money back by going through that method.